The person Sam and I chose to follow for this project is Elyse Citroni, employee at Philbrook Cafe and more specifically, part of "The Pit Crew." Elyse is a Senior Management and Finance major in the Whittemore School of Business and Economics. She has been working at Philbrook Cafe for the past three years. Her cousin is the manager of Philbrook and encouraged her to pick up some shifts her sophomore year. "I was hesitant to work at the dining hall, but I have really grown to love it," said Citroni. She has spent her time making subs, coffee and snacks for Area 3 and has loved seeing familiar faces throughout her years there. Citroni has realized that most of her customers are freshman and are extremely appreciative of her work. She said, "I enjoy fueling them with coffee and subs to get through class or an exam they have coming up. In turn, they are extremely friendly and make the time go by fast."
In her spare time, the senior business student enjoys working out, cooking and spending time with her friends. She has even met some of her best friends through working at the cafe.
Citroni has seen Philbrook Cafe go through many renovations. First, it was a small cafe with subs, snacks and drinks. Then it turned into a cafe with Starbucks coffee and now it is a full coffee shop making cappuccinos, frappaccinos and lattes. Also, Philbrook Cafe has become a "Pita Pit" which allows students to make their own pita with all of the fixings, which Citroni creates herself during her shifts.
Citroni hopes with her business degree she will some day own her own bed and breakfast. She thinks the customer service skills and cooking techniques she has learned at Philbrook cafe will help her in her future.
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